Find answers to common PolyLing questions and contact support for help with the app.

Support

We usually reply within two working days.

You can also write from the app: Settings → Support.

Common questions

Are the partners real people?

No. Every partner is an AI with its own name, personality and memory. They are built for practising a language, not as a replacement for people.

Which languages can I practise?

Spanish (Spain or Latin America), English (US or UK), German and Turkish, with two partners for each.

How do I cancel my subscription?

On your iPhone: Settings → your name → Subscriptions → PolyLing. Or in the app: Settings → Manage subscription. You keep Pro until the end of the period you paid for.

I reinstalled the app or changed phone. Where is my subscription?

Open Settings in the app and tap Restore purchases, signed in with the same Apple ID you subscribed with.

How do voice minutes work?

Each plan includes voice minutes (weekly 40 per week, monthly 200 per month, yearly 150 per month). The minutes you have left and the reset date are shown above the message box. When they run out, you can keep chatting by text, or buy an extra 60-minute pack.

Where are my old conversations?

Conversations and reports are stored only on your phone, for your privacy. If you delete the app, they are gone, but your partners still remember you as long as you didn't delete your data.

How do I get a refund?

Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my data?

In the app: Settings → Delete all my data. This removes your profile, partner memories, saved words and progress from our server and clears your conversations on the phone. It does not cancel an Apple subscription. Please do this before deleting the app; without a login we can't find your data afterwards.

A partner said something wrong or inappropriate

AI partners can make mistakes. Please email us what happened (the partner's name and roughly when), and we will look into it.